Privacy Policy

Your Privacy is Our Priority

Privacy Policy

Effective Date: January 1, 2024

At Shadow of Quest Resort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort or use our services.

Information We Collect

Personal Information
  • Name and contact details
  • Billing and payment information
  • Reservation and booking details
  • Special requests and preferences
Usage Information
  • Website browsing behavior
  • Device and browser information
  • Location data
  • Communication preferences

How We Use Your Information

Service Delivery

Process reservations, provide accommodations, and deliver requested services.

Communication

Send booking confirmations, updates, and respond to your inquiries.

Improvement

Analyze usage patterns to enhance our services and guest experience.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • With trusted service providers who assist in our operations
  • To protect the rights, property, or safety of our resort, guests, or others
  • In connection with a business transfer or merger

Data Security

Encryption

All sensitive data is encrypted using industry-standard protocols.

Secure Storage

Data is stored on secure servers with restricted access controls.

Staff Training

Our team is trained on privacy practices and data protection.

Regular Updates

Security measures are regularly reviewed and updated.

Your Privacy Rights

Access & Correction

Request access to your personal information and correct any inaccuracies.

Data Portability

Request a copy of your data in a commonly used format.

Deletion

Request deletion of your personal information (subject to legal requirements).

Marketing Opt-out

Unsubscribe from marketing communications at any time.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Essential Cookies

Required for website functionality

Analytics Cookies

Help us understand site usage

Marketing Cookies

Personalize your experience

Third-Party Services

Our website may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

As we operate in Canada and may work with international partners, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or direct communication.

Contact Us About Privacy

If you have any questions about this Privacy Policy or our data practices, please contact us:

Address
1247 Mountain Quest Boulevard
Whistler, BC V8E 0A3, Canada